1. Introduction
Welcome to StayMatch ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we look after your personal data when you visit our website or use our services, and it outlines your privacy rights.
2. Important Information and Who We Are
StayMatch provides travel-planning and accommodation analysis services to help users find and evaluate suitable stays. This privacy policy applies to personal data processed through your use of our website and services.
For any privacy-related questions or concerns, please contact us at hello@staymatch.ai.
3. The Data We Collect About You
We collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
- Identity Data includes first name, last name, username, or similar identifier.
- Contact Data includes email address.
- Location Data includes current location, travel destinations, and travel history as provided by you.
- Technical Data includes internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Usage Data includes information about how you use our website and services.
4. How We Collect Your Personal Data
We use different methods to collect data from and about you, including through:
- Direct interactions. You may give us your Identity, Contact, and Location Data by filling in forms or corresponding with us.
- Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns by using cookies and similar technologies.
- Third parties. We may receive personal data about you from third parties such as analytics providers and payment providers where relevant to the service.
5. Cookies
We use cookies for authentication and product functionality. We may also use reliability monitoring to capture application errors and optional analytics tools depending on your cookie preferences. For more detail, please see our Cookie Policy.
6. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To register you as a new customer.
- To provide and manage our services to you.
- To manage our relationship with you.
- To improve our website, services, and user experience.
- To make suggestions and recommendations about relevant services.
7. Data Sharing
We may share your data with:
- Analytics providers such as PostHog, Google Analytics, and Matomo, subject to your cookie choices for product analytics. We also use PostHog error tracking to diagnose application reliability issues.
- Service providers acting as processors who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors, and insurers.
- Authorities such as regulators and other authorities where reporting is required by law.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
8. International Transfers
Some of our third-party providers may be based outside your jurisdiction, so processing your personal data may involve a transfer of data internationally. Where that happens, we take steps to ensure an appropriate level of protection.
9. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access is limited to those who have a legitimate business need to know.
10. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Authentication data may be retained while you maintain an account with us.
11. Your Legal Rights
Depending on your jurisdiction, you may have rights in relation to your personal data, including:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Withdraw consent where processing relies on consent.
12. GDPR Specific Rights
If you are located in the European Union or United Kingdom, you may have rights under applicable data protection laws including the rights of access, rectification, erasure, restriction, portability, objection, and rights relating to automated decision-making where applicable.
13. California Privacy Rights
If you are a California resident, you may have rights under the CCPA or other applicable California privacy laws, including the right to know, access, delete, and correct certain personal information, subject to applicable exceptions.
14. Changes to the Privacy Policy
We may update this privacy policy from time to time. When we do, we will post the updated version on this page and revise the “Last Updated” date.
15. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at hello@staymatch.ai.